Job Summary (Purpose):

The Operations Manager has the operational responsibility for their assigned district location(s). Under the direction of the Area Manager, this position will manage operations of the district(s) with accountability for employee safety, customer experience, operational efficiencies and operating expenses.

Key Characteristics

• Ability to function independently in a supervisory role in the absence of the manager
• Is committed to world class safety and customer service

Duties and Responsibilities:

• Safety Management 
  • Is responsible for all aspects of safety within the assigned district location, including compliance with safety codes and policies, 
  • Articulates a safety vision for his or her team; considers the impact on safety when making decisions
  • Trains employees and monitors compliance safety policies and procedures; accident avoidance and safety driving; consistently reinforces safety messages 
• Customer Experience
  • Makes customers a high priority; is committed to exceeding the needs of all customers 
  • Proactively identifies problems that negatively impact the customer’s experience
  • Celebrates excellent customer service and recognizes individuals who provide exceptional service to customers 
  • Partners with the Customer Experience Services team to resolve customer issues timely as needed
  • Conduct priority customer visits to enhance relationships and conduct customer calls/visits to address issues.
• Operational Efficiency 
  • Responsible for completing the weekly productivity and service planners and coordinating efforts with the Service and Delivery Coordinators through a weekly call; drives employee productivity and meets or exceeds performance metrics for delivery and service
  • Works closely with Service Coordinator and Delivery Coordinator to ensure delivery and service orders are completed as planned
  • Ensures procedures are followed to complete daily work accurately 
  • Reviews district performance reports and dashboards metrics
  • Responsible for timely permit management 
• Team Management
  • Plans, directs and manages staffing and development of employees by effectively communicating company strategic goals; conducting effective and timely performance appraisals; ensures all required training for employees is completed
  • Consistently communicates and updates critical performance areas for the District and the Area to staff
  • Monitors employee productivity through use of the Field Utilization & Efficiency reporting and other tools 

Knowledge, Skills and Abilities:

• Ability to communicate effectively with code enforcement officials, regulatory personnel and permitting jurisdictions.
• Ability to read, analyze, and interpret reporting documents relating to District performance, safety and technical procedures, and governmental regulations.

Education and Experience Required:

• High school diploma required, college degree strongly preferred
• Five or more years’ experience in a management role. Experience in the propane industry is a plus. 
• Computer skills and Proficiency in Microsoft Office applications required

Working conditions:

• While performing the duties of this job, the employee is regularly exposed to hazardous or caustic chemicals and outside weather conditions.